Request the right record
Identify the period and purpose of the record you need. Ask the SACCO how to request and receive it securely. This website does not issue account records.
- Confirm the start and end dates.
- Ask about entry labels and abbreviations.
- Ask about delivery options and any applicable permitted charges.
- Do not upload a statement, PIN or identity document here.
General guidance source: BNR — Information and account statements ↗
Review balances and entries
Review the opening balance, receipts, payments and closing balance. Compare entries with your own confirmations. Ask about dates or labels you do not understand.
WORKED EXAMPLE
80,000 + 50,000 − 20,000 = 110,000 RWF
Example: start with 80,000 RWF, receive 50,000 RWF and pay 20,000 RWF. With no other entries or charges, the balance is 110,000 RWF. Ask whether the recorded balance is immediately available or whether activity remains pending.
If something is unclear
- Privately note the entry date, amount and your question.
- Keep the original record unchanged.
- Promptly report unfamiliar activity through a verified provider channel.
- Retain the date of your enquiry and the response.