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ICYEREKEZO SACCONyarugenge
A woman walking along a city sidewalk carrying a document folder.

Start with the purpose

Accounts and membership

Ask about identification, the membership share, joining fees, deposits and access to account records.

Borrowing

Explain the purpose and your repayment plan. Ask about documents, total costs, security and the review process.

A group or business

Ask about group or business documents, authorised representatives and how transactions are approved.

A complaint or account question

Describe what happened, the date and the outcome you seek. Retain evidence securely and ask for a tracking reference.

These are preparation questions. The SACCO confirms required documents and how to provide them; do not submit an ID copy on this website.

A man packing a document folder before leaving home.
A man packing a document folder before leaving home.

Your visit checklist

My SACCO visit checklist

Selections stay on this page only; reloading clears them. This is a preparation checklist, not service approval.

After the conversation

  • Read the documents provided and ask about unclear points.
  • Note the next action, the timing discussed and the contact channel.
  • Keep copies and dates; follow up an enquiry or complaint using the reference provided.

BNR’s consumer booklet explains complaint follow-up and escalation when an issue remains unresolved. See section 11 on printed page 31.

Read BNR’s consumer guide (PDF) ↗

Keep exploring

A useful next step.

All money guides
Further guidance
Becoming a memberKnow what to ask, what to confirm and how to prepare for your first visit.Saving as a groupAgree responsibilities, contributions and a clear way to review group money.Useful Nyarugenge resourcesLinks to official district information and practical guidance to prepare your next step.