Match three records
Before paying, compare the agreed order, what you received and the payment request. Quantities, prices and dates should be clear.
- Count delivered items and record damage or shortages.
- For a delivery in parts, record each part and what remains.
- Check the document reference and payment history to avoid paying twice.
Understand the total
WORKED EXAMPLE
24 × 3,000 + 6,000 = 78,000 RWF
Example: 24 items at 3,000 RWF cost 72,000 RWF. Agreed delivery costs of 6,000 RWF bring the total to 78,000 RWF. If the request shows 81,000 RWF, ask about the 3,000 RWF difference.
This example illustrates arithmetic only. Confirm prices, taxes and other charges on the actual document; no tax rate is assumed here.
Confirm the payment recipient
Independently verify a message changing payment details. Contact the supplier through a channel already known to you, rather than relying only on the new message.
- Check the recipient and amount before confirming payment.
- Keep payment confirmation with the document paid.
- Ask for acknowledgement of receipt.
This website does not make payments or verify recipients.
General guidance source: BNR — Avoiding payment errors ↗